How to get support from BOOX?
After Sales Service:
|Purchase Channels||Hardware issues||Software issues & suggestions|
|Boox Shop/BOOX Official Aliexpress Store||Fill in the Service Request Form with all information||You could submit the bugs on Feedback (Settings-Feedback) in your device. And you are warmly welcome to post the bugs with the build number and have discussion with other Boox users in our official forum via https://help.boox.com/hc/en-us/community/topics|
|Amazon||Fill in the Service Request Form with all information|
|Taobao/Tmall /JD/Joybuy/Other Aliexpress||Contact the after sales team via email@example.com|
|Others||a. Under 1-year warranty: Please contact the seller directly
b. Beyond warranty: Fill in the Service Request Form with all information